1.1 These Terms will apply to any Order we accept from you via our website, mobile app, SMS, or any other platform. Please note that unless you accept these Terms, you should not be placing an Order.
1.2 These Terms may change from time to time, and it is the current version which will apply to each Order when you place it. We will notify you of changes to the Terms by email.
1.3 Please read these Terms carefully and make sure that you understand them before placing an Order.
1.4 If you need to contact Us at any time about an Order you may do so as set out in paragraph 11.
2.1 Please ensure that you check the details of your Order before submitting it as We will not be liable to you for any errors you make. If you think that you may have made a mistake, please contact Us as set out in paragraph 11. We will confirm any changes to your Order by email.
2.2 Submission of an Order does not create a contract between us. The contract arises when We send you an email confirming acceptance of your Order.
2.3 If for any reason We are unable fulfil your Order, we will let you know by email or text message or by phone call.
3.1 With your consent and at our discretion, we may make a change to your Order as an alternative to cancelling it in the circumstances set out in paragraph 1 or in the exercise of our discretion under paragraph 6.3.
4.1 We may cancel your Order and the contract between you and Us in the following circumstances:
4.1.1 as a result of an Event Outside Our Control; or
4.1.2 if you fail to make Items available for collection; or
4.1.3 if we consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept.
4.2 If we cancel your Order, we will contact you by phone call, sms or email and
4.2.1 where We have already started work on your Order, we will not charge you anything and you will not have to make any payment to us.
4.2.2 we will arrange to redeliver the Item(s) to you at the original redelivery time or as soon as reasonably possible.
5.1 Subject to paragraph 12, We will use reasonable endeavors to collect and re-deliver Items at the times specified in the Order, but we cannot guarantee to do so. We use our best endeavors to communicate any delay to you by phone call, sms or email and to deliver orders to our customers within their chosen timeslot but exclude any liability for any and all consequential losses which a customer may suffer as a result of late delivery.
5.2 If you are not available to accept redelivery of Items, we will contact you by phone call, sms or email to arrange redelivery at your convenience.
5.3 If you have failed to accept or arrange redelivery of an Item for more than 90 days after the redelivery date specified in the Order we may dispose of the Item or donate it to an accredited charity of Super Laundry & Dry Cleaning choice.
5.4 Subject to paragraph 5, all items’ collections and re-deliveries must be acknowledged.
5.5 You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared acknowledge on your behalf.
6.1 We will provide the Services with reasonable care and skill in accordance with good industry standards.
6.2 We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate, or if you fail to accept redelivery of Items in accordance with an order.
6.3 We will not be liable for any Items submitted to us that have an increased risk of damage, including, but not limited to, Items:
6.3.1 with special requirements or instructions for cleaning.
6.3.2 with no label indicating cleaning instructions.
6.3.3 which are damaged or stained; and
6.3.4 bearing an extraneous or hazardous thing, e.g., pins, jewelry, coins, pens, etc.
and at our discretion and with your consent may agree to provide the Services at your risk in respect of those Items.
7.1 If there is any problem with the Services:
7.1.1 please contact our Customer Support by email at feedback@superlaundrybh.com as detailed on the App and tell Us as soon as reasonably possible.
You will not have to pay for Us to deal with your complaint.
7.2 Complaints should be notified to Us within 24 hours of redelivery of any Item if you believe that We are in breach of our obligations under these Terms.
8.1 The price of the Services will be set out in Our price list as set out in the App or at www.superlaundrybh.com/ratecard and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted in accordance with paragraph 2.2.
9.1 In the unlikely event of loss or damage to an item, Super Laundry & Dry Cleaning will pay compensation in line with standard industry guidelines. Our total liability to you in respect of each Item is limited to ten times the price we charge for the Services.
9.2 We will not be responsible for any loss or damage (including, without limitation) any color loss, shrinkage, or other damage, resulting from the following:
9.2.1 failure to notify us of any special requirements or instructions for cleaning the Item.
9.2.2 the fact that the Item has no label indicating cleaning instructions.
9.2.3 any existing damage to the Item at the time of collection.
9.2.4 any extraneous or hazardous thing left in or on the Item, e.g., pins, jewelry, coins, pens, buttons or embellishments, belts etc.
9.2.5 our acceptance of Items which we agree to provide the Services for under paragraph 6.3.
9.2.6 our disposal of Items under paragraph 5.4.
9.3 We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/embellishments/etc.).
9.4 In the event we issue compensation for damage caused to an item(s) in our care Super Laundry reserves the right to retain permanent ownership of damaged item(s).
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
10.2 An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
10.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
10.3.1 We will contact you as soon as reasonably possible to notify you; and
10.3.2 Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; or
10.3.4 If your Order is cancelled, we will return your Item(s) to you at no cost to you.
11.1 We are a company registered in the Kingdom of Bahrain. Our company registration number is 3513501 and Our registered office is Bldg. 36, Road 1301, Block 313, Central Market, P. O. Box 20500, Manama, Bahrain.
11.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by e-mailing Us at feedback@superlaundrybh.com, or sending a request via the App.
11.3 For any and all billing related queries, please contact us 17274472 or by email accounts@superlaundrybh.com
12.1 We will use the personal information you provide to Us to:
12.1.1 provide the Services.
12.1.2 process your payment for such Services; and
12.1.3 inform you about similar products or services that We provide, unless you indicate that you do not wish to receive such communications by clicking the ‘Unsubscribe’ link at the bottom of any Super Laundry & Dry Cleaning promotional email communication.
12.2 We will not give your personal data to any third party other than any Service Providers.
13.1 We check each and every garment before it is returned. However, if you are not completely satisfied then simply contact us within 24 hours of delivery.
13.2 To request for a re-evaluation of the completed order, please email our Customer Support team, explain the problem, and attach any relevant photos. A Customer Support agent will contact you to arrange a suitable time to resolve the issue.
14.1 Vouchers are subject to expiry dates and value for particular promotions.
14.2 These terms apply to all Super Laundry & Dry Cleaning vouchers and are subject to Super Laundry & Dry Cleaning full service terms and conditions and website terms and conditions.
14.2 Vouchers cannot be used in conjunction with any other Super Laundry & Dry Cleaning voucher or any other offer.
14.3 Only one voucher or code may be used per transaction.
14.4 Vouchers are strictly non-transferable and have no cash value. Placing a voucher for sale is strictly prohibited and renders the voucher void.
14.5 Super Laundry & Dry Cleaning reserves the right to reject a voucher with reasonable cause.
14.6 Super Laundry & Dry Cleaning reserves the right to withdraw this offer at any time and without warning.
14.7 To redeem a voucher you must present the code found on the voucher at checkout.
14.8 The minimum order value for orders using a voucher code is BHD 3.000, including the voucher.
